Live customer service 24/7
We provide live customer support 24 hours a day, 7 days a week. At PRIMUS, we pride ourselves on our prompt, courteous and caring service, and our professionals are eager to assist any way they can. Our efforts will reassure you that we truly do care. We’re just a phone call away.
We provide housing for policyholders in all 50 states, from North Pole, Alaska, to Orlando, Florida. PRIMUS has an unprecedented record: Families can count on us to place them in suitable accommodations.
Knowledgeable staff with an understanding of insurance carriers’ expectations
Our team members work quickly and efficiently to find the best emergency and temporary housing solutions for families. We will help policyholders understand their insurance benefits, which are unique to each carrier, and how we can best assist them during their transition period.
Hotel placement in 30 minutes or less, with no minimum stay
No family should have to worry about where to spend the night following the loss of their home. At PRIMUS, we will arrange for a displaced family to stay at a nearby hotel within 30 minutes of their initial call. Long-term housing options will be available within 48 hours.